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Posting Date  Job Number  Job Title  Category  Type Status
08/31/2018 20170327 Head Guest Services Usher, Temporary Assignment – Musco Center Staff Part Time Accepting Applications
Job Description Summary

The Head Guest Services Usher position is a non-exempt, part-time staff position which reports to the Front of House Manager and/or Director of Patron Services.

This is a part-time position working up to 19 hours per week. Evening and weekend availability required depending on event schedule.


Reporting to the Front of House Manager and/or Director of Patron Services, the Musco Center HEAD GUEST SERVICES USHER will provide excellent customer service to guests, visiting artists and supporting staff upon their arrival and departure at Musco Center. Duties include parking and directional signage set-up/ tear-down in and around surrounding parking structures and walkways. This position requires driving an electric service vehicle (ESV) to designated parking areas and transporting guests to and from the theater. Responsibilities include supervising and assigning guest service staff to key locations around campus to ensure safe, efficient and appropriate guest routes from parking structures/campus locations for events as scheduled with Musco Center. Head Guest Services staff is in direct communication with Musco staff to gage traffic conditions near the start of performance and to provide courtesy cart service for the event. Also assist in handling unusual situations such as crowd control, accidents, emergencies, etc. This event-based position requires excellent customer service skills such as greeting patrons with a prompt and courteous attitude, flexibility to adjust as situations occur and exhibiting professionalism at all times. Must be able to clear a DMV background check and must maintain a clean driving record

Required Qualifications

High School Diploma or GED.

Must be able to clear a DMV background check and maintain a clean driving record

Ability to provide excellent customer service and keep a calm a professional demeanor.

Ability to take initiate and troubleshoot issues with tact and diplomacy.

Excellent verbal and active listening skills.

Interpersonal skills to work with a diverse group of individuals within and outside of the university.

Technical skills to learn and use enterprise systems and departmental tools.

Ability to learn and interpret Chapman University and Musco Center policies and procedures.

Desired Qualifications

Two or more years of professional work experience providing customer service / public environment.

Special Instructions to Applicants

Applicants for Staff and Administrator positions must be currently authorized to work in the United States on a full-time basis. Chapman University does not sponsor applicants for Staff and Administrator positions for work visas.

The offer of employment is contingent upon satisfactory completion and outcomes of a criminal background screening, DMV check, and returning to the Office of Human Resources a signed original acceptance of the Chapman University Agreement to Arbitrate.

More Information and to Apply

Musco Center/Chapman University is an equal opportunity employer committed to fostering a diverse and inclusive academic global community. The University is dedicated to enhancing diversity and inclusion in all aspects of recruitment and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, military and veteran status, marital status, pregnancy, genetic information or any other characteristic protected by state or federal law. The University is committed to achieving a diverse faculty and staff and encourages members of underrepresented groups to apply.