Ticket Policies
GROUPS
Groups of 10 or more may be eligible for a group discount to certain performances. When ordering tickets online, select the "Group (10+)" price option and choose the correct number of tickets for the discount to apply.
CHILDREN
Every patron must have a ticket, regardless of age. Most performances do not have specially priced tickets for children.
YOUR TICKETS
Please be aware charges will appear on your statement as Chapman Uni Events.
Review your tickets carefully, including date and location of the event and your seat selection. All purchases are non-refundable.
A ticket is not a property right, but rather a limited license for entry into an event, which may be revoked at any time by Chapman University. Chapman University reserves the right to cancel and refund all or part of a ticket order. Persons in attendance at ticketed events are subject to applicable Chapman University rules and policies.
REFUNDS & EXCHANGES
All ticket sales are final; but if you cannot attend please call the ticket office as soon as possible to discuss options. No refunds or exchanges will be given after a performance has passed.
Exchanges may be done up until one business day prior to an event. Exchanges are not permitted on the day of the event or after an event has taken place. Exchanges may only be done over the phone or in person at this time. Exchanges are subject to a $5 order fee due at the time of service.
Contact Chapman Ticketing Services at 714-997-6812 or email ticketing@chapman.edu for more information.
UNLAWFUL RESALE OF TICKETS AND PROMOTIONS
Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for revocation and cancellation without compensation. Certain maximum resale premiums and restrictions may apply and we cannot be responsible for providing advice regarding resale or pricing of tickets. You are responsible for complying with all applicable ticket resale laws. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies.
Because we do not guarantee the authenticity of tickets purchased from any non-authorized third party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through Chapman University or authorized partners to ensure ticket authenticity. Tickets may not be used for advertising, promotions, contests, fundraising, or sweepstakes, unless formal written authorization is given by us.
LICENSE; EJECTION AND CANCELLATION; NO REDEMPTION VALUE
You agree to comply with all of Chapman University’s applicable rules, policies, terms and conditions. Chapman University and its various departments reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with university rule and regulations. Breach of terms or rules will terminate your license to attend the event without refund.
YOU ARE SUBJECT TO SEARCH
You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under Chapman University rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, controlled substances, weapons, cameras, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), oversized bags and containers.
RECORDING, TRANSMISSION AND EXHIBITION
You agree that the event for which you purchased a ticket is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to Chapman University and the Event Provider(s) to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf.
By purchasing or accepting tickets or Right(s) to an event, you agree to be bound by the terms and conditions and other rules of the specific event and the venue where the specific event is being held. Links to venue and/or event terms and conditions that are specific to use of Right(s) or tickets to such events or at such venues can be found within each event and venue’s branded area. We recommend that you review the official terms and conditions and other rules of each event and venue to which you hold Right(s) or tickets, as may be available directly from the event or venue.
By completing a transaction with Musco Center, you, the buyer, have acknowledged that you have read, accepted, and fully understand the terms of this agreement.
